FAQFrequently Asked Questions
- Here are the answers to your questions about CARO2.
- Product specifications, care instructions, ordering and payment information, etc.Frequently asked questions from customers and their answers.
About CARO2
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- What is CARO2?
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CARO2 is an original kitchen brand based on the concept of "Let's create a kitchen of your color. CARO2 is an original kitchen brand based on the concept of "Create your own kitchen.
You can easily place an order through our website, which is available 24 hours a day, 365 days a year, to anyone.
Just by selecting the kitchen color, size, and built-in appliances, you can create your own kitchen in three simple steps.
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- Who operates CARO2?
- CARO2 is managed and the kitchens are sold by Toyo Kitchen Style Co.
Toyo Kitchen Style
WEB site
About our products
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- Can I actually purchase the kitchen I created on the CARO2 website?
- You can actually purchase the kitchen you have built on the CARO2 website. For more information on purchasing, please see the "How to ORDER" page.
View the How to ORDER page
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- What type of products are used in the kitchen?
- We use products from the interior kitchen brand "TOYO KITCHEN STYLE".
Parts from TOYO KITCHEN STYLE products such as "2D-sink," "AirFlow," and "stainless steel worktops," which have an established reputation among many users, are used.
This authentic kitchen series boasts not only fun design, but also practicality and high quality.
Check kitchen specifications
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- Does the price of the kitchen change depending on the combination?
- The price does not change depending on the color combination.
The price of a kitchen will vary depending on the type of kitchen, size, and combination of parts.
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- Can I have my kitchen repaired if it is damaged?
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For repairs and maintenance of kitchens purchased through CARO2, the operating company, Toyo Kitchen Style Co. For details, please visit the "Toyo Kitchen Maintenance" website.
Toyo Kitchen Maintenance
WEB site
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- Do you have color samples?
- You can see them at each showroom of Toyo Kitchen Style.
You can also see a large image on the top page.
Toyo Kitchen Showrooms
View Top Page
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- How do I care for my kitchen?
- Care of CARO2 is in accordance with the care instructions for TOYO KITCHEN STYLE products. For details, please refer to the TOYO KITCHEN MAINTENANCE website.
Toyo Kitchen Maintenance
WEB site
CARO2
How to make CARO2
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- I don't know how to build a kitchen.
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For more information on how to create your own original CARO2 kitchen, please see the "Create your own kitchen" section on the top page. section of the top page.
View Top Page
Ordering Information
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- I do not know how to place an order.
- For more information on purchasing, please see the "How to ORDER" page.
View the How to ORDER page
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- How can I confirm my order?
- After completing the order process, you will receive an e-mail containing the details of your order.
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- I did not receive an "Order Receipt Completion E-mail".
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An Order Completion E-mail will be sent automatically after the order process is completed. If you do not receive the "Order Completion E-mail" after a while, your registered e-mail address may be incorrect, or your domain receiving setting may be blocked. If you do not receive the e-mail, please contact us using the "Contact Us" form.
Please check your junk mail folder as well, as it may be treated as junk mail.
Make an inquiry
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- Can I order by e-mail, fax, or phone?
- We accept orders only at our showrooms nationwide and on our website.
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- Can you issue a receipt?
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If payment is made by bank transfer, please use the "statement" issued at the time of bank transfer as a receipt.
If you pay by credit card, no receipt will be issued. If you need a receipt, please pay by bank transfer.
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- Can I change or cancel my kitchen plan after ordering?
- Please note that orders cannot be changed or canceled once the order process has been completed.
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- Can I order from abroad?
- Kitchens will only be sold to customers residing in Japan.
Payment Methods
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- What types of payment methods are available?
- There are two methods of payment: bank transfer and credit card payment.
In the case of bank transfer, after the order acceptance completion e-mail is sent, the person in charge will send a detailed e-mail with the bank transfer address, payment amount, etc.
In the case of credit card payment, only one-time payment is accepted.
For both bank transfer and credit card payment, if the credit card payment is not confirmed within 10 days from the date of the detail e-mail from the person in charge, the order will be canceled.
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- What credit cards can I use?
- Credit cards accepted: VISA, MASTER, JCB, and AMERICAN EXPRESS cards.
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- Do you charge a payment fee?
- In the case of bank transfer, the transfer fee is to be borne by the customer. In the case of credit card payment, we will bear the payment fee.
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- Can I change my payment method after ordering?
- Payment method changes cannot be made after an order has been confirmed. Please understand this.
Shipping and Kitchen
Shipping
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- How much does shipping cost?
- Shipping charges are in addition to the price of the kitchen. Shipping charges are included in the total payment for your order.
Shipping charges vary by region.
See Shipping Rates by Region
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- Does the shipping cost remain the same for all types and sizes of kitchens?
- Shipping costs are the same for all types and sizes of kitchens, as long as they are delivered to the same area.
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- How long does it take to receive the kitchen?
- The delivery time for kitchens is about 60 days after we confirm the transfer of funds or payment from the customer.
Some areas, such as remote islands, may require a longer delivery time. Some products may take several months to be delivered.
We will inform you of the detailed delivery schedule by e-mail.
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- Can I specify the date and time of delivery?
- It is possible to specify the delivery time. The delivery date of your kitchen will be indicated in the order reply e-mail. The detailed delivery date will be sent to you by e-mail directly from the person in charge after the shipment.
Please note that if you have a desired delivery date after the minimum delivery date, you may specify your desired delivery date when you place your order.
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- Can I choose my own delivery company?
- The delivery will be made by a delivery company designated by our company. Customers cannot choose their own delivery company. Please understand this.
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- Can I change my shipping address?
- Once an order has been placed, changes to the shipping address cannot be made.
If you have ordered the wrong delivery address, please contact us using the "Contact Us" form.
*If you know the contact number, please tell us the contact number as well.
Contact
using the Contact Us Form to contact us.
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- The kitchen is not reachable.
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You will be notified of the kitchen delivery date by e-mail, so please make sure you have received the correct e-mail. Detailed delivery dates will also be emailed directly from the person in charge after the kitchens have been shipped.
Please note that delivery of products may be delayed due to holidays or order congestion. Also, for some areas such as remote islands, it may take a little longer.
If you have not received your order within 60 days, please contact us using the "Contact Us" form.
*If you know the contact number, please tell us the contact number as well.
Contact us through the inquiry form at
Contact us
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- I have ordered a kitchen, but there is still time before the installation.
- We do not provide storage for purchased products.
If there is a period of time before installation, we ask that the customer secure a storage location.
If you have a desired delivery date after the minimum delivery date, you may specify your desired delivery date when you place your order.
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- Can I send to a location other than my own address?
- If you wish to ship items to a shipping address different from the one you ordered, please enter the shipping address information by clicking the "Add" button in the "Shipping Address Selection" section.
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- Can you ship overseas?
- Kitchens will only be sold and delivered within Japan.
Kitchen
Installation
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- What information do you need when installing a kitchen?
- The room size and drainage system location must be confirmed prior to installing the kitchen.
For details, please see the "How to ORDER" page.
View the How to ORDER page
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- I would also like to have a kitchen installed. Can you recommend an installer?
- Please ask a professional contractor to connect water supply and drainage, electricity, gas, intake and exhaust, etc.
For kitchen assembly and installation, please purchase our installation options or consult with a local contractor.
See our installation options
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- Can I get construction drawings?
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Product specification sheets are available for reference when constructing kitchens. For details, please download the relevant PDF file from the "Construction Guide and Drawing Download" page.
Construction Guide and Drawing Download:
View page
Cancellation and
Returns and Exchanges
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- Can I cancel, return, refund or exchange my order?
- CARO2 does not accept returns for customer convenience.
However, we will accept returns only under the following conditionsReturns and exchanges under the "Warranty on Damaged Merchandise".
- Please contact the designated contact point of the shipping company (indicated on the shipping label).
- Warranty period and details of coverage are in accordance with the terms and conditions of the shipping company.
Return or exchange of merchandise due to "product defects".
Please contact the following contact point within 8 days of receiving the product.
- Toyo Kitchen Style Co.
Contact for CARO2 - E-Mail：toyo@toyo1.toyokitchen.co.jp
- If we determine that the item is damaged, please reapply using the "Warranty for Damaged Merchandise" procedure.
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- I received a defective product.
- We apologize for any inconvenience caused.
If the delivered product is damaged or defaced, please follow the procedure for product return or exchange under "Warranty for Damaged Products" above.
If the product itself is defective, please contact the contact listed above under "Return or exchange of products due to product defects".
Maintenance
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- How do you maintain your products?
- The comprehensive maintenance site "Toyo Kitchen Maintenance" is now available.
The site provides information on how to apply for repairs and maintenance, how to take care of your kitchen, and "frequently asked questions" from customers to help you use our products with pleasure.
Toyo Kitchen Maintenance
WEB site
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- How do I purchase maintenance parts?
- We carry maintenance supplies for Toyo Kitchen products in our online store.
Please take a look at our large selection of consumables and items that will make your kitchen more convenient.
Toyo Kitchen Style
online store
About this site
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- Is this site available outside of Japan?
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CARO2 is deployed on a website, so it can be used outside of Japan as long as you have an Internet connection.
However, kitchens will only be sold to customers residing in Japan and shipped domestically.
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- What is the recommended environment for using this site?
- The following environment is recommended for using this site.
Please note that other environments may cause problems such as incorrect display of the screen.-
- OS/Browser
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- PC
- Windows / Internet Explorer 10.0 or higher, Firefox latest version, Google Chrome latest version
- Mac / Safari latest version, Firefox latest version
- The computer should have at least 1GB of memory for better performance.
- Smartphone/Tablet
- iPhone/iPad iOS 10 or later
- Android 6 or higher
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- JavaScript
- This website uses JavaScript on some pages. If JavaScript is disabled in your browser settings, some functions and displays may not function properly.
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Let's create a kitchen ofyour color.
HOW TOMAKECARO2
With a package plan that includes a choice of kitchen and interior design,You can choose your kitchen as you wish, quickly and easily.